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The Lucie Simic Process©

A Comprehensive, 12 Step Guide to Elevating Your Practice Management Skills

Embarking on a journey toward becoming the best practice manager requires a strategic and proven approach, and the Lucie Simic Process© offers that.

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This transformative 12-step guide, meticulously crafted by industry expert Lucie Simic, is designed to empower practice managers in the dynamic field of dental healthcare. From ensuring regulatory compliance and fostering leadership skills to honing communication abilities and cultivating a patient-centric focus, each step in the process is a crucial building block towards achieving excellence.

Dive into the intricacies of team building, financial management, and technology integration as you navigate the nuances of dental practice management. The Lucie Simic Process goes beyond the conventional, delving into the realms of personal development and providing a comprehensive roadmap to not just manage, but to lead and thrive in the world of world-class dental practices.

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Explore the nuances of relationships, brand ambassadorship, and conflict resolution, and learn to harness the power of the business brand and culture to enhance your practice's visibility.

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The Process.

  1. Leadership Skills: Develop strong leadership skills to inspire and motivate your team towards achieving common goals.

  2. Team Building: Assemble a skilled and cohesive team, ensuring each member is well-suited for their role.

  3. Communication Skills: Hone your communication skills to effectively interact with both the dental team and patients. Build positive relationships with your team. Learn how to motivate effectively.

  4. Patient-Centric Focus: Instil a patient-centric approach within the practice, emphasizing quality care and positive patient experiences.

  5. Quality Assurance: Implement rigorous quality assurance measures to ensure high standards of care within the practice.

  6. Strategic Planning: Create a long-term strategic plan for the dental practice, outlining goals and milestones. Build financial management skills to handle budgeting, and financial planning for the practice.

  7. Financial Management: Acquire financial management skills to handle budgeting, billing, and financial planning for the practice.

  8. Brand Ambassadors:  Find and encourage brand ambassadors in your business. Create the culture you want in the practice.

  9. Customer Feedback: Collect and analyse patient feedback to identify areas for improvement and enhance patient satisfaction.

  10. Performance Metrics: Implement key performance indicators (KPIs) to track the success of the practice and adjust strategies accordingly.

  11. Marketing Strategies & Social Media Presence: Establish and maintain a strong social media presence to connect with current and potential patients. Develop and implement effective marketing strategies to attract and retain patients.

  12. Personal Development: Focus on personal development, including emotional intelligence, to navigate the challenges of managing a world-class dental practice with grace and resilience. Understanding our own strengths, weaknesses, and communication styles can significantly impact interactions with colleagues. This awareness is a game-changer in how we interact at work, and in life.

The Modules

  • Module One: Leadership Skills
    Leadership Development Workshop Understanding leadership styles Motivation techniques Conflict resolution skills Understanding communication styles Team Building and Management Team dynamics and psychology Recruitment and onboarding strategies Building a positive team culture
  • Module Two: Communication Skills
    Effective Communication Training Communication styles and strategies Active listening skills Conflict resolution through effective communication Team Communication Strategies Improving team collaboration through effective communication Establishing clear communication channels within the dental practice Utilising communication tools for efficient information exchange Motivational Techniques Motivating dental team members Recognising and rewarding achievements
  • Module Three: Patient-Centric Focus
    Patient-Centric Approach Workshop Developing a patient-centred mindset Enhancing patient communication skills Resolving patient concerns effectively
  • Module Four: Quality Assurance
    Quality Assurance Training Implementing and maintaining quality standards Regular audits and assessments Continuous improvement strategies
  • Module Five: Strategic Planning and Financial Management
    Strategic Planning Workshop Creating a long-term vision for the practice Goal setting and milestone identification Financial Management Skills Budgeting and financial planning Cash-flow management Financial reporting and analysis
  • Module Six: Brand Ambassadors
    Building Brand Ambassadors Identifying and nurturing brand ambassadors Cultivating a positive work environment Leadership role in shaping the practice's culture
  • Module Seven: Purpose-driven Culture and Continuous Improvement
    Defining the "Why" for Staff Identifying and articulating the mission, vision, and values of the dental practice Connecting individual roles to the broader purpose of the practiceInspiring a sense of purpose among team members Fostering a Culture of Continuous Improvement Implementing feedback loops for ongoing improvement Encouraging staff to contribute ideas for enhancement Developing a mindset of continuous learning and growth
  • Module Eight: Customer Feedback and Performance Metrics
    Customer Feedback Analysis Implementing effective feedback collection systems Analysing feedback to drive improvements Enhancing patient satisfaction strategies Performance Metrics and KPI Implementation Identifying key performance indicators (KPIs) Setting benchmarks and tracking success Adjusting strategies based on performance metrics
  • Module Nine: Marketing Strategies and Social Media Presence
    Social Media and Marketing Strategies Building and maintaining a strong social media presence Developing effective marketing strategies Attracting and retaining patients through marketing efforts
  • Module Ten: Personal Development
    Emotional Intelligence Training Developing emotional intelligence skills Stress management techniques Resilience in leadership Communication testing (the Zookeeper test)
  • Module Eleven: Effective Team Meetings
    Conducting Productive Team Meetings Planning and structuring effective team meetings Facilitation techniques for engaging and productive meetings Implementing action items and follow-ups
  • Module Twelve: Career Growth and Opportunities
    Understanding Individual Aspirations Conduct individual Growth Chats to understand each team member's career goals and aspirations Create a detailed overview of the dental practice's organisational structure, including different departments and roles Establish a regular performance review process to provide constructive feedback Mentorship and Training Programs Introduce mentorship programs to facilitate knowledge transfer and skill development. Implement training sessions and workshops to enhance specific skills needed for advancement.

What does the programme include?

  • Access to Lucie via WhatsApp and Email

  • Access to a group community/chat

  • Monthly one-to-one calls

  • One practice visit for one-to-one coaching with Lucie (booked within 90 days of signing up to the programme

  • Access to the step-by-step process

  • Access to Lucie’s Practice Manager Toolkit. 

How long is the programme?

This is a 12-month programme, The first 12 months as above, after which it will include the following;

 

  • Access to a group community/chat

  • Access to the step-by-step process

  • Access to Lucie’s Practice Manager Toolkit

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The investment for this programme will be £500pcm.

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